GENERAL QUESTIONS
What kind of electronic accessories do you sell?
At Next Buy Electronics, we specialize in a wide variety of high-quality electronic accessories suitable for everyday use. These include phone chargers and data cables, Bluetooth earphones and wireless headphones, power banks, memory cards, flash drives, smartwatches, laptop chargers and cooling pads, gaming accessories, and protective items such as screen guards and phone cases. Whether you're looking for mobile accessories or gadgets to improve your digital lifestyle, we've got you covered.
Are your products original and of good quality?
Yes, all our products are genuine and sourced directly from trusted suppliers and manufacturers. We are committed to selling only high-quality items that meet industry standards, and every product is tested before it is shipped out. We take pride in offering durable and reliable accessories to our customers.
Do your products come with a warranty?
Most of the items we sell at Next Buy Electronics come with a manufacturer’s warranty that typically ranges between 3 to 12 months, depending on the specific product and brand. The warranty information is clearly indicated on each product page. In case of any defects covered by warranty, we will gladly assist you with the claim process.
How do I place an order on your website?
Placing an order on our website is quick and straightforward. Simply browse through our product categories, click on the item you wish to purchase, and then click “Add to Cart.” Once you’ve added all your desired products, proceed to the checkout page, fill in your delivery information, choose a payment method, and confirm your order. If you prefer personal assistance, you can also place your order via WhatsApp or by
What payment methods do you accept?
We accept several secure and convenient payment methods. These include M-Pesa (both Till Number and Paybill options), credit and debit card payments, and in some cases, bank transfers. For customers within certain areas such as Nairobi, we also offer cash on delivery, allowing you to pay for your order once you receive it.
How do I place an order on your website?
Placing an order on our website is quick and straightforward. Simply browse through our product categories, click on the item you wish to purchase, and then click “Add to Cart.” Once you’ve added all your desired products, proceed to the checkout page, fill in your delivery information, choose a payment method, and confirm your order. If you prefer personal assistance, you can also place your order via WhatsApp or by calling our customer service team.
Is Cash on Delivery available?
Yes, we do offer Cash on Delivery (COD), but this service is only available in Nairobi, Kiambu, and selected nearby areas. For customers in other parts of Kenya, we usually require full or partial payment before shipping the product to ensure faster and more secure deliveries.
Can I cancel or change my order after placing it?
Yes, we understand that sometimes you may need to change your mind. If you wish to cancel or modify your order, please contact our support team as soon as possible—ideally within one hour of placing the order. Once the item has been shipped, changes or cancellations may not be possible.
Do you deliver across Kenya?
Yes, Next Buy Electronics delivers to all major towns and counties in Kenya. We work with reliable courier services like G4S, Fargo Courier, and Wells Fargo to ensure that your products reach you in good condition and on time. In Nairobi and nearby towns, we also use trusted motorbike delivery riders for same-day deliveries.
How long does delivery take?
Delivery timelines depend on your location. For Nairobi and its environs, we usually deliver on the same day or next day after order confirmation. For customers in other towns, delivery typically takes 1 to 3 working days. Once your order has been shipped, we will send you a tracking number so that you can follow the progress of your delivery.
How long does delivery take?
Delivery timelines depend on your location. For Nairobi and its environs, we usually deliver on the same day or next day after order confirmation. For customers in other towns, delivery typically takes 1 to 3 working days. Once your order has been shipped, we will send you a tracking number so that you can follow the progress of your delivery.
How much does delivery cost?
Our delivery charges vary based on your location and the size of your order. In Nairobi and nearby areas, delivery starts from KSh 150. For other regions across Kenya, the delivery fee ranges from KSh 250 to KSh 500 depending on the courier and distance. Occasionally, we run special promotions where delivery is offered for free on select items or during holiday sales.
How much does delivery cost?
Our delivery charges vary based on your location and the size of your order. In Nairobi and nearby areas, delivery starts from KSh 150. For other regions across Kenya, the delivery fee ranges from KSh 250 to KSh 500 depending on the courier and distance. Occasionally, we run special promotions where delivery is offered for free on select items or during holiday sales.
What is your return policy?
At Next Buy Electronics, we want you to be completely satisfied with your purchase. If you receive a defective item, the wrong product, or something that doesn’t work as expected, you can return it within 7 days of delivery. To qualify for a return, the item must be in its original packaging and unused. Our customer support team is ready to help you with return instructions and options.
How do I request a return or make a warranty claim?
If you need to return a product or claim a warranty, please get in touch with our customer service team through WhatsApp, phone, or email. Provide your order number and explain the issue. We’ll assess your request and provide instructions on how to proceed, including how and where to send the item for inspection or replacement.
Do you offer refunds?
Yes, we offer refunds under specific conditions. If an item you ordered is out of stock and you've already paid, or if you return a defective item that qualifies for a refund, we will process it promptly. Refunds are made through M-Pesa or bank transfer within 2 to 5 working days after approval.
Do I need to create an account to shop on your website?
No, you can shop as a guest without creating an account. However, we recommend creating a free account, which makes it easier to track your orders, save your delivery information for future purchases, and receive updates about new products and promotions.
Do you offer any discounts or special promotions?
Yes, we regularly run discounts, bundle deals, and exclusive flash sales on popular products. To stay updated on our offers, you can subscribe to our newsletter, follow us on social media, or check the “Deals” section on our website.
Do you supply bulk or wholesale orders?
Absolutely. We work with businesses, schools, shops, and organizations that require electronic accessories in bulk. Our wholesale pricing is competitive, and we can source large quantities upon request. Please reach out to our sales team for a custom quotation or to discuss your specific needs.
How can I contact your customer support team?
📍 Visit us: PIONEER Kimathi St, 4th Flr, Nairobi 📞 Call/WhatsApp: +254 752 773 217 📱 Stay connected with quality accessories – Next Buy Electronics has you covered.
What are your operating hours?
Our customer support team is available from Monday to Saturday between 8:00 AM and 7:00 PM. On Sundays and public holidays, we’re open from 9:00 AM to 5:00 PM. We aim to respond to all inquiries promptly, even outside normal hours.
